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Introduction Client dissatisfaction in veterinary medicine has received increasing amounts of attention in the wake of the COVID-19 pandemic, which instantaneously decreased direct interactions between clients and veterinary teams. 1 Further

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in Journal of the American Veterinary Medical Association

clients are critical to enhancing the well-being of animals. 1 – 3 When that trust is broken or not established, there can be implications for animal care, particularly because clients are less likely to accept the advice and/or implement the care

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in Journal of the American Veterinary Medical Association

in the small animal setting. Small animal veterinarians commonly wear a variation of business attire or scrubs, often with a white coat. 6 – 9 In small animal medicine, studies have most often shown client preference for veterinarians dressed in

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in Journal of the American Veterinary Medical Association

Relationship-centered veterinary care is a collaborative veterinarian-client partnership in which there is mutual understanding and recognition of the client's perspectives and expertise in the pet's care through shared negotiations and balance of

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in Journal of the American Veterinary Medical Association

A growing amount of empirical research has described veterinarian-client-patient communication in companion animal practice 1–4 ; however, attention has not yet focused on investigating the nature and impact of veterinarian identification of

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in Journal of the American Veterinary Medical Association

veterinary profession toward female practitioners, it is timely and relevant to develop an understanding of gender differences in veterinarian-client-patient communication. The study reported here is part of a larger cross-sectional study of veterinarian-client

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in Journal of the American Veterinary Medical Association

Education. 3 Nonetheless, there is evidence of a communication disconnect between veterinarians and their clients across North America. 2 , 9 Generations of practicing veterinarians did not receive communication skills training, contributing to the gap

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in Journal of the American Veterinary Medical Association

People's perceptions of animals and the human-animal bond transformed the veterinary profession over the past century. 1 For many families, pets are ascribed child-like status, 2 which impacts the nature of veterinarian-client interactions. 3

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in Journal of the American Veterinary Medical Association

Research suggests that veterinarians' perceptions of their clients' needs and expectations with respect to veterinary health care may differ from what those clients actually need or expect when they bring their animals in for care. 1–3 , a In

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in Journal of the American Veterinary Medical Association

Introduction Appointment-specific client satisfaction has evolved over the past decades alongside veterinary client expectations. In the early 2000s, there was an increased recognition of the human-animal bond 1 – 4 and the impact of this

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in Journal of the American Veterinary Medical Association