• 1. Jagosh J, Boudreau JD, Steinert Y, et al. The importance of listening from the patient's perspective: enhancing diagnosis, healing, and the doctor-patient relationship. Patient Educ Couns 2011; 85:369374.

    • Crossref
    • Search Google Scholar
    • Export Citation
  • 2. Shaw JR, Adams CL, Bonnett BN What can veterinarians learn from physician-patient communication about veterinarian-client-patient communications? J Am Vet Med Assoc 2004; 224:676684.

    • Crossref
    • Search Google Scholar
    • Export Citation
  • 3. Beckman HB, Frankel RM. The effect of physician behavior on the collection of data. Ann Intern Med 1984; 101:692696.

  • 4. Shaw JR, Adams CL, Bonnett BN, et al. Use of the Roter interaction analysis system to analyze veterinarian-client-patient communications in compassion animal practice. J Am Vet Med Assoc 2004; 225:222229.

    • Crossref
    • Search Google Scholar
    • Export Citation
  • 5. Dysart LMA, Coe JB, Adam CL. Analysis of solicitation of client concern in companion practice. J Am Vet Med Assoc 2011; 238:16091615.

  • 6. Shaw JR, Bonnett BN, Adam CL. Veterinary-client-patient communication patterns used during clinical appointment in companion animal practice. J Am Vet Med Assoc 2006; 228:714721.

    • Crossref
    • Search Google Scholar
    • Export Citation
  • 7. Shaw JR. Four core communication skills of highly effective practitioners. Vet Clin North Am Small Anim Pract 2006; 36:385396.

  • 8. Osborne CA. The problem oriented medical system: improved knowledge wisdom, and understanding of patient care. Vet Clin North Am Small Anim Pract 1983; 13:745790.

    • Crossref
    • Search Google Scholar
    • Export Citation
  • 9. Covey S. The 7 habits of highly effective people. New York: Simon & Schuster, 1989;235.

Advertisement

Reactive versus empathic listening: what is the difference?

Carl A. OsborneMinnesota Urolith Center, College of Veterinary Medicine, University of Minnesota, Saint Paul, MN 55108.

Search for other papers by Carl A. Osborne in
Current site
Google Scholar
PubMed
Close
 DVM
,
Lisa K. UlrichMinnesota Urolith Center, College of Veterinary Medicine, University of Minnesota, Saint Paul, MN 55108.

Search for other papers by Lisa K. Ulrich in
Current site
Google Scholar
PubMed
Close
, and
Eugene E. NwaokorieMinnesota Urolith Center, College of Veterinary Medicine, University of Minnesota, Saint Paul, MN 55108.

Search for other papers by Eugene E. Nwaokorie in
Current site
Google Scholar
PubMed
Close
 DVM

Contributor Notes

For all commentaries, views expressed are those of the authors and do not necessarily reflect the official policy of the AVMA.

Address correspondence to Dr. Osborne (osbor002@umn.edu).